Customer Testimonials

Update May 2019: Turns out the unit referenced below was WAY too small for the size of the house. We had Alford fix it and they were absolutely amazing to work with. Every single person we came in contact with was very nice. The fix was a huge undertaking for Alford but they always came in on time and were very professional at every single turn. I will recommend these guys time and time again. Please note the pictures were in progress pictures and they cleaned everything up, as seen in the last picture of the gorgeous new unit 🙂 Original September 2018: We had Alford come to look at a bad HVAC unit before purchasing a house. They were very nice folks to work with and identified the problem in an efficient time. Cost was less than expected. Read Less

Punctuality -Always on time and ready. Attention to detail -I watched everything and was very happy with the high detail of their work. Problem solving -We had a few difficult problems during the installation which were solved fast and logically. Cleanliness -Covered anything in dirts way. Always cleaned up at end of day. Knowledge and able to explain to customer -They did not mind my curiosity and explained anything I asked. The completed HVAC in my attic and back yard was a thing of beauty. It was placed well as to leave the area looking open. Vent hoses were all draped high out of the way against roof. I am really happy with the job they did. Oh and did I say they were all great people. Read Less

AC went out last night/Saturday because the thermostat became deprogrammed, likely due to yesterday's thunder storm. The unit was actually heating the house and baking all in the house all night until, in the morning, I figured out how to turn the entire system off at the breaker. Chris Collins, Residential Service Technician, came out on a Sunday. Weekends are time and a half, which seems fair. Chris is super kind, easy-going, knowledgeable, and professional. He gave me great maintenance tips, and made viable suggestions for saving money down the road. Chris fixed the thermostat programming for only $154, which is less than expected. It's cool again! Chris suggested I get on a heating and air maintenance program, which is a good idea. I will definitely use Alford Mechanical again and I will request Chris! Read Less

Called to have an HVAC service done. This was the first service we've gotten as we're new to the area. I called and the person I spoke to was super. I called on a Thursday, she got us set up for a Tuesday service. On Tuesday, the technician Sam and his trainee arrived around 830. They called before arriving. They were super also. We got our system all checked out and things looked good. Alford was still offering their spring cleaning special so it cost $105 with tax. I'll be calling Alford next year for sure. Read Less